With every car we wash, we continue our commitment to Inspiring People to Shine ™ beyond the car wash tunnel and into our communities. As a socially conscious neighbor, we want to improve and provide a brighter future for our team members, our customers,and our communities.
Our Priorities
People
People are the center of everything we do and the heartbeat of our company. To recruit and retain the most qualified employees in the industry, we focus on training and development, progressive team member benefits, diversity and inclusion, and operational excellence.
Happy and well-cared for team members bring their best selves to work. They also want to stay and build a career with us. Our team member eNPS of 55 is best-in-class and puts us on par with other top tier retailers.
Training and Development
We understand the connection owners often have with their business and getting to the “sell” decision is not always easy.
Progressive Team Member Benefits
Mister is committed to providing competitive compensation and benefits that enhance our team members lives, giving them greater peace of mind for the future.
Diversity & Inclusion
We believe that diversity of thought and an inclusive work environment bring out the shine in everyone.
Operational Excellence
Standards and process keep our team members safe and provide a consistent experience for our customers.
Water & Energy
It’s not just about washing cars. It’s about how we wash them. We are focused on finding smarter ways to reduce our environmental impact and offsetting our carbon footprint. We are committed to making investments and operational decisions that reduce the impact and enhance sustainability in the following areas:Freshwater Recycling and Reduction, Environmentally Friendly Chemistry, and Smart Energy Consumption.
Culture & Community
Our local communities are an extension of our car wash. We proudly partner with thousands of organizations across the country that align with our goals of inspiring shine, fostering a love of learning, and teaching life skills. Our community giving programs take many forms as we find the best way to partner and provide the most impact. Through Inspiring Futures we support classrooms and teachers. Community Giving is hyper-local, giving back to organizations supporting the communities around our stores. Additionally, Mister Cares Foundation, a 501(c)(3) public foundation, provides financial assistance to our team members.
Response to COVID-19
COVID-19 had a tremendous impact on our team members and communities and we quickly responded to address safety and economic concerns.
At Our Stores
Team member health screenings
Contactless transactions
Increased cleanliness
Reminders for social distancing
For Our Team Members
Modified operating procedure to promote social distancing
Continued benefits coverage for all team members at no cost when we had to furlough a large portion of our workforce
Modified operating hours
Enhanced safety protocol
Extensive contact-tracing and reporting to local health departments
Our Aspirations
Empower
Be the employer of choice in the service industry
Reduce
Operate our car wash locations more efficiently by identifying opportunities to reduce energy, water consumption and waste to landfill
Recycle
Deliver innovation around water recycling